At Lux Flowers Co., we deliver the highest-quality and freshest flowers to you in Green Bay Wi. Every bouquet is crafted carefully, which helps us ensure highest quality that meets our standards.
Your satisfaction, beauty of our flowers in Green Bay Wi and longevity of your arrangements is our top priority. To ensure this, we guarantee flower freshness and offer solutions for customers who have concerns about their floral arrangement in Green Bay Wi.
Our Policy for Floral Replacements or Refunds
We gladly provide a replacement or refund under the following conditions:
Freshness Concerns:
If the flowers arrive damaged or wilted upon delivery.
If the flowers fail to last at least 3 days with proper care (as outlined in our care guide).
Incorrect Orders:
If the bouquet delivered does not match your order (e.g., incorrect arrangement, missing items).
Delivery Issues:
If the bouquet was not delivered to the correct location or within a agreed upon timeframe.
How to Request a Replacement or Refund for your floral arrangement in Green Bay Wi:
Contact Us Right Away:
Contact us within 24 hours of delivery for freshness concerns.
Any other issues with your flower arrangement in Green Bay Wi? Contact us within 48 hours of your order.
Provide Details:
Include your order number.
Share photos and details of your flowers in Green Bay Wi and what concerns there are.
Connect with us for resolution:
We will offer a replacement bouquet at no additional cost, or
Issue a full or partial refund, depending on what happened or your preference.
Exclusions for exchanges and refunds for Flowers in Green Bay Wi
While we strive to ensure every arrangement arrives in perfect condition, the following situations are not covered by our guarantee:
Improper flower care after delivery (e.g., lack of fresh water, failure to trim stems, exposure to extreme temperatures).
Delayed claims made beyond 48 hours of delivery.
Slight natural variations in flowers, as each bloom is unique.
We value your trust and are here to ensure your experience with Lux Flowers Co. is nothing short of exceptional. If you have any concerns, please don’t hesitate to contact us at 920 371 3780 —we’re happy to help! You can also go to our main page to learn more about flower delivery in Green Bay.